If you know that your quality management is not mature enough, you must carefully consider the most appropriate way to advance it. Ad Hoc tries to increase quality assurance by jumping from level 1 to level 5 can bring more confusion and damage the appreciation of stakeholder QM.
This option that has been proven to achieve higher quality management maturity for you to make the most appropriate choice. Some of them can be implemented only by relying on our QA in-house human resources, others need the involvement of external QA professionals.
QM Corporate program.
Higher quality management levels can be set as the objectives of the company program. CIO announces such a program to achieve the purpose of improving quality with the help of dedicated program managers. The program manager emerged with a detailed plan of the relevant quality management steps to the project team to implement and monitor the results.
The main benefits of option
The QM company program is useful because it does not require changes in the organizational structure: no additional employees, positions or structural units.
Typical Trap Options
Quality Corporate Management Program requires relevant input from each project team, so the lack of administrative resources managers can damage it. If the project team ignores the program manager's recommendation, your quality management will remain in its place. And naturally, it demands additional efforts from the program manager, which must allocate enough time to implement changes in quality management and the results of monitoring together with their daily tasks.
Excellence testing center
Human Resources QA, budget testing, quality metrics, and best practices scattered throughout the company can be centered in a separate organizational unit called the Excellence (TCEE) testing center. As a result, QA professionals assigned to different project teams are part of this new center with Tcee managers to monitor them.
The main benefits of option
Tcee's main goal is to promote quality assurance through the entire company, introducing a comprehensive company quality plan, building general testing KPI, and deciding balanced allocation of human resources for various projects. Tcoe implementation can help build a process of optimized universal quality assurance, increasing the level of test automation, reducing the number of bugs missing, and shortening testing time.
Option's main obstacle
Building Tcee requires substantial organizational efforts. The new position of the Tcoe manager must be introduced. In addition, Tcoe's evolutionary process requires around one year.
Both quality management program management and Tcoe options do not rule out the possibility of needs in external QA consulting. QA consultants can help:
To develop an effective action plan for the QM company program and consult a program manager on how to submit the most productive progress quality management.
To develop the optimal plan to set Tcoe and help with the settings and evolution.
To propose an immediate action plan to resolve quality assurance issues in a particular project.
Usually QA consultation includes the assessment of QA maturity, investigating the root problem of software quality problems, preparation for action plans to improve the quality and negotiations with all parties concerned, supervision and guidance for implementing plans.
QA outsourcing can implicate a very wide range of services than only strengthen the test team with top testing professionals to complete an outsourcing QA without internal QA human resources involved.
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