1. Find a local IT support company at your seat
Site support is a huge advantage when working with an outsourced provider. Choosing a local computer company means that you will get a faster service if a website support problem arises.
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For example: your firewall fails and must be replaced. If your computer support company is not geographically close to your home, it may have to find a third party supplier to help you. This could take days according to their availability.
When a provider's resources are nearby, send an engineer to resolve your problem (s) is faster.
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If you are sitting in the Greater Los Angeles area, a computer support company based on South California would be the best. If you have multiple branches, ask how they support them is manipulated. Will they be covered in the same support contract?
Get the IT Support Services Guide for Southern California businesses: Key information for executives who want better business results.
2. Does the IT support company have your sector experience?
Technology varies by industry. A provider who knows the instances of your industry's technology is vital.
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Here are some questions to ask: Do they serve other companies in your area? Have they been classified or earned prices in your sector? Are they certified in your sector's technologies?
3. Can the computer company support your servers and / or workstations?
Do your workstations or servers work on something other than windows? If so, do they have experience in favor of your operating systems? Think: Mac OS or Linux. Unless you seek to change infrastructure, search for a computer company that can support your systems is very important.
While most "technological" people are universal, the expertise varies. If the company you're looking at not to support your infrastructure, you will not get the support you need.
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4. Does this IT support company have a support for supporting your company's software?
Which software or applications (s) are the most critical for your business? Does the IT provider have experience with most or all?
Two things to keep in mind: 1) A company with custom applications should not expect an outsourced computer company to know how to use their software. But they should be able to triage and solve any problem. 2) Software development/programming and these are two different fields. You should not ask your developer to run it, and your IT staff should not be supposed to create or modify your software.
5. What speed can you expect from service when you need it?
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What speed do they respond to problems?
What is the speed of resolute problems?
How long will it take if you need on-site support?
The proof is in the numbers. Everyone can say they are "fast", but can they prove it? They should be able to safeguard their statements with real-time facts and numbers.
6. Can the computer company manage an organization of your size?
Is the computer company big enough to meet all your needs? Ask how many engineers have on staff, in different departments and ask questions about their support processes.
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Example: Are help service center technicians twice sellers? Or, if there are more phone calls than available support engineers, how do they manage?
7. Can they achieve your needs?
Being in business means knowing that a few years you grow up, while others are meant. Can your supplier work with your annual needs, especially if your industry is in a flow?
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8. Do you meet their prerequisites?
What makes you a competitor qualified for their services?
Some computer companies require companies to have a number of workstations and / or users to provide support. Or, some require a computer infrastructure to change uniform standards. Having standards is not a bad thing, but you need to know what you sign up in advance.
