The best customer support software solution for 2021

 The best customer support software solution for 2021

Apart from your industry, customer loyalty is very important for success. Because loyalty is determined mostly by the quality and responsive of your customer support staff, equipping them with the right tools very important. In 2021, there were more supporting customer software solutions that existed before, each offering a mixture of its own features and functionality.

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Customer support software

This solution is designed to focus your company's communication, provide agents by tracking, prioritizing, and implementing with efficiency, from almost all locations. Read on to solve the 10 best customer support solutions today and how they are different.

Comparison of customer support software

Desk.com

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Offering automatic integration with Salesforce, Desk.com (previously helpful) is a customer support package that can be scaled with customers that include Disqus, Square and Yelp, among others. Standard service plans start at $ 30 / month and offer performance reports, multi-channel support and productivity tools to help agents. The most popular plan, pros ($ 60 / month and above) offers a customized layout, enhanced language support and table connection functionality to improve customer details sharing.

Upgrade to Business Plus ($ 125 / month) for access to multi-brand support without limits, workflow and advanced integration, customized dashboard and interactive features such as customer health monitors, which help agents in identifying urgent opportunities.

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More information: desk.com

LiveAgent.

Each LiveAgent service pack includes three seats outside the box. Basic plans, tickets, starting at $ 19 (plus $ 9 per additional agent), offering email management and ticket management, special contact forms, domain parking support and knowledge bases. Middle level tickets + chat ($ 29 / month plus $ 14 / additional users) make it easy to connect with customers, introduce direct chat, real-time monitoring and functions of feedback collections.

All-inclusive plans ($ 39 / month, $ 19 / additional agents) unite the features of two lower level options, along with the integration of social media and the support of the call center center. Each service package offers 24x7 product support and free integration services.

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More information: Lizeagent

Zoho's support

One more affordable solution in the market, Zoho's support offers a free version that allows unlimited agents, ideal for Barebones operations to find bargains. Professional levels begin at $ 12 / agents per month and the company at $ 25 / monthly agent, with each package provides ticket functions and task tasks, tracking customer satisfaction and innate community forum.

High-level plans offer advanced features such as contract management, scheduled reporting and security features such as data sharing and field access control rules.

Further information: Zoho support

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Freshdesk.

Freshdesk offers strong scalability and flexible prices, with support up to three free agents on a basic level plan. Four paid packages are available, from Blossom ($ 16 / agents per month when paid every year) to Forest ($ 70 / agent). The basic level includes a comprehensive ticket management feature, helpdesk automation and strong cellular support. Professional level offers and companies add support for various language and time zones, depth reporting and enhanced multi-channel support.

All versions offer important features such as email marketing, special ticket forms and voice integration. Freskdesk boasts more than 50,000 customers worldwide, including names like 3M, Toshiba, Cisco and Sony Pictures.

More information: Freshdesk

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Kayako.

Fast installation of advertising and clean and easy user interface, Kayako is present in three iterations: Case (e-mail and ticket management), involved (direct chat and real-time monitoring) and a combination, a mixture of both flavors. Cases and engaging each runs $ 24 / agent per month when billed every year, or $ 39 / agent for fusion.

Also Read: tech support companies in USA