Artificial Intelligence. The driving force behind eCommerce

 It shouldn't be surprising that we use eCommerce more than before. The online retail industry continues to grow before Covid-19, and global pandemic only helps create more demand for digital shopping options. Emarketer reported that e-commerce grew by 28% by 2020 and as a growing need, technology that encouraged e-commerce also grew and adapt better according to consumer needs.

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One of the core technology that encourages online retail booms is artificial intelligence (AI). It sits in the background, analyzes a large number of data so that the e-commerce platform can quickly serve their customers in the appropriate way and how they shop online.

Here are 10 ways AI helps e-commerce continue to grow.

1. Smart recommendation machine

Online retailers can recommend goods to customers based on their previous purchase and preferences and products they have seen. This is done with technology known as in-depth learning, AI function that processes data and creates a pattern for decision making in a manner similar to the human brain. For Amazon, 35% of their $ 21 billion income comes from using smart recommendation machines.

2. Chatbots conversation

AI Powers Natural Language Processing (NLP), which can understand the language as spoken and not only written. Chatbots can now understand consumers easier, which allow them to react more accurately. The result is a smart virtual customer service team that can operate in various languages, 24/7. Juniper research predicts chatbots will save business more than $ 8 billion per year in 2022.

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3. Computer vision.

On large retail sites like Amazon and eBay, thousands of images are uploaded every day. Check everything to ensure the quality is perfect and not harming the brand retailers will be a sustainable task for the big team of employees. But AI can scan thousands of images quickly to maintain the quality of the "store window" site.

4. Learning Machine (ML) Analytics

Maintaining a strong online retail platform not only requires strategic implementation, but constant reviews and adjustments. AI and ML analyze data, providing digital retailers with intelligent insights that they can use to perfect their activities. ML is also used to process a large number of data and seek anomalies that indicate fraud activity, so companies can be alerted for early and minimize damage to their customer and brand loyalty.

5. Image recognition

If the customer has an image of what they want, it can be easier for them to upload images to eCommerce sites as a search. It is common for online shopping sites to have large image banks, and AI scan these image banks and issue matches or make alternative recommendations. Online retailers also use image recognition to find inappropriate content. For example, with the introduction of the logo, a legitimate brand can scan large image banks for fake products and their requests removed from online retail sites.

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6. Augmented Reality (AR) and Virtual Reality (VR)

Both AR and VR use AI technology. AR adds elements to what is already there, so if someone wants to paint their new color kitchens, they can upload pictures of their kitchen and change the wall for paint color retailers. Or maybe they want to try a new hairstyle; They can see what it is in their head. VR creates an environment from the beginning and through the use of a headset, consumers can see things that live and really experience what it feels to set up in a new reality.

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7. Automation

AI moves a number of marketing and administrative functions that run an e-commerce business. Its use varies greatly, from voice recognition with sound devices, to personalized marketing campaigns that have the ability to specifically target individuals, to review inventory so that the latest product availability.

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Best Online Tech Support Services for 2021

 The best online technical support services for 2021

Unfortunately, the best online technology technical support services are sometimes difficult to find and you often have to navigate your way through some of the worst, before you can find the best. This guide for online technical support services includes several top companies in the industry and identifies several spotlight services to make your choices easier.

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When technology becomes more embedded in everyday life, the need for support has increased substantially. Downtime no longer represents discomfort, but now stands as a legitimate threat to productivity and profitability for individuals and businesses.

What is the best online technical support service?

Technology Support Services

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If you read the explanation of technical support on Wikipedia you will see that it covers a variety of products and services for businesses and consumers, ranging from computer repair and problem solving, to offer direct chat services. Getting help with problematic telephone services is a common event that often requires advanced technical support levels.

While WhoIP is not a technical support service per say, we have an expert team and can offer free suggestions about most topics related to VoIP or network. Simply submit a question at the bottom of this page.

We will also highlight which companies offer sound related offers when we explore details of each service in the upcoming list.

Utilizing chat, telephone, and remote login software, dozens of providers offer support not only for Mac and PCs, but for broad spectrum technology technology and software applications. In connection with the features, price and quality of service, here are 10 top technical support providers that operate today.

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24/7 Techies.

Operating in the US, Canadian, British, Australia and Hong Kong markets, Techies 24/7 is a support provider that serves consumers and SMB (small to medium enterprises). They advertise expertise in MAC and general PC software and software, plus support for smartphones and online tools such as Google Apps.

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Unlimited support for one computer ranging from $ 159.95 every year. 24/7 technicians also offer marketing support, cloud and servers for SMB customers, with packages of $ 499.95 / year.

AskpCexperts.

AskpCexperts included the entire brand-specific service for computers and gadgets including tablets, cameras, smartphones, and digital audio players. They offer membership options for individual users and small businesses, with prices drop significantly for two and three-year contract.

Network settings services are available for homes and businesses where the AskpCexperts technical staff will arrange and configure routers, network security and Voice-over-IP services.

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Depending on the level of commitment you want, AskpCexperts can provide reasonable value. However, with a price label $ 249.95 for a one-year individual plan, those who do not want to take a long-term plunge may have to start elsewhere.

Sun

Previously operating as itok, Bask offered four-tiered service packages, depending on the level of protection you wanted. Silver ($ 9.99 / month), gold ($ 19.99 / month) and diamond ($ 24.99 / month) each option requires a $ 49.99 setting fee; Top level platinum services are valued at $ 34.99 monthly plus $ 99.99 setup.

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Beck users report solid satisfaction in the knowledge and efficiency of TECHS services. Note, however, that the price of silver, gold and diamond membership only includes basic needs, such as PC optimization, malware cleaning and adding new devices. The main problem is still charged according to per-fix, with the exception of the level of platinum service, making bask one of the pricier options out there.

What is the technical support?

 What is the technical support?

Technical or "technical" support is a form of customer communication that product-centered companies use to help their users make the most of their products.

As a general rule, this is done via knowledge bases, live chat, email or phone - and aims to solve technical problems such as installation problems, connection errors and other technical difficulties can have a negative impact on the user experience.

But, is not it technical support for other word for customer support?

Well no.

And here's why.

The difference between technical support and customer support

When people hear the word technical support, it's easy to imagine people in call centers, with unhappy clients who want to evacuate their frustrations about payment and delivery problems. These types of problems will be managed by your customer support team and not your technical support team.

When the technical support differs is in the type of problems manipulated.

Technical support teams are responsible for managing installation errors, user problems and any other technical problem that prevents the customer from using your product. Essentially, technical support focuses on the help of clients to use a product more effectively.

A CMO Council study found that providing better technical advice and technical assistance to customers is the first way that companies can improve the product ownership experience for users.

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How companies can improve their product experience

By focusing on providing better technical advice and your customers, you will help customers use your product.

Another noticeable difference between technical support and customer support is the number of media levels.

Customer support has fewer levels. The first support line is via a customer service agent; The second support line is via the customer support manager.

With technical support, there are 5 levels of support.

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5 levels of technical support

Technical support is not easy.

Depending on the needs of your users, this could be managed using email, live discussion media, knowledge bases or even a telephone.

These 5 levels include pre-support, self-service, first-line support, second-line support, and in urgent cases, the third line of support.

Technical support levels

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1. Pre-support

In the pre-internet age, if people had a question of product, they asked the family and friends or have referenced the owner's manual. Today, your users will simply "Google".

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This means that most of your customers will browse the web looking for answers before contacting you. Some of your users will be huge advocates for your products and offer an incredible idea about how to make them the most of them and help other users solve problems.

Sounds good, right?

Well, on paper, yes.

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But, it is important to remember that for any good review, there could be countless complaints that have not had their solved problems and are too eager to share their experience on this topic online.

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In this spirit, it is important to see online forums, social media, and website comments as the first line of defense. As a company, you need to proactively search these channels to control the conversation, guide users to your own technical support system and help keep everyone happy.

2. Self-Service

The following level of technical support is to allow users to self-serve and is managed by Wikis, FAQs, and self-help knowledge bases. For many users, this is a quick and easy-to-contact alternative to contact a support center and wait for an email response.

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Having a self-service level in place can resolve the most common queries and release the first online support for more in-depth and complex questions.

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How to Switch IT Support Companies As Smoothly As Possible

 Transforming IT merchants doesn't need to be that difficult if it's arranged out ahead of time. 

Maybe your agreement has concluded, or you're not getting what you need from your present plan. In any case, moving to another IT supplier ought to be tied in with increasing the value of your organization. In any case, worth can be lost experiencing significant change if your cycles, necessities, and assumptions are not arranged and imparted previously. 

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The progress may be the hardest piece of your new IT administrations contract, however it doesn't need to be. 

Stay away from Problems When Changing IT Companies Through Clear Communication 

While progressing, it's essential that everybody is ready. C-levels, yet sellers, workers, and both new and old re-appropriated IT organizations. Correspondence, as usual, is top dog. 

Regardless of whether you're exchanging toward the finish of your IT administration contract or ending it early, your leave technique is stupendous. 

The new and old specialist co-ops should cooperate for a smooth change. The approaching IT organization handles assembling all the data they need from the current supplier. They ought to have an extensive onboarding measure set up that diagrams in detail what they'll require, and when they will get it. 

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We suggest that onboarding starts before the agreement closes with the current merchant. That way, they will be accessible to assist with whatever comes up. 

Without a leave procedure and a reasonable onboarding measure, you are leaving a lot to risk. On the off chance that things are missed, it could draw out the cycle, or even shut down basic capacities, similar to email, for quite a long time. 

However much we trust all gatherings will be agreeable, aggression is consistently a chance. Keep away from any negative reaction by adhering to the leave technique. Be clear with assumptions, and keeping everybody on the up and up. 

Ensure Employees Know What to Do and Who to Contact 

Personal time during progress can be forestalled if your representatives have an arrangement. Representatives ought to be made mindful of the IT organization change quickly. Most occasions, this should be possible ahead of time. Every so often, be that as it may, a circumstance becomes touchy and a quick cutover should be made. In any case, give representatives guidelines for who, or which organization, they should contact on the off chance that they need assistance, and headings on the best way to get in touch with them. 

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There ought to consistently be somebody for them to contact for help, however uphold for the initial not many weeks might be rough as the upgraded IT supplier learns your frameworks. 

Frameworks are once in a while out of reach during IT organization changes, however it can occur. In the event that a framework will be inaccessible, convey that to your staff so they can design their work in like manner. 

Seller Communication and Authorization 

Sellers will in general get forgotten about during some significant organization developments. And keeping in mind that it's not pernicious, far out truly is out-of-mind for this situation. 

Be that as it may, sellers, similar as your representatives, additionally should be kept tuned in. 

As a feature of onboarding, your new IT organization will probably ask you for contact data for current IT-related sellers. Merchants like your Internet Service Provider (ISP), copier support organization, and application sellers. 

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The IT organization will do however much of the legwork as could reasonably be expected, yet there might be some that you need to start to lead the pack on. For instance, you'll need to approve the upgraded IT organization to follow up for your sake for help purposes and eliminate the bygone IT contact(s). This will incredibly lessen migraines down the line. 

Model: If your IT organization isn't approved to open a help case with your ISP, at that point that falls once more into your lap. This makes a correspondence hole between the ISP and your IT supplier. On the off chance that the IT supplier is approved, they can settle on the actual decision and handle it without upsetting your day. 

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The approaching IT organization should direct you through this interaction. Correspondence with designated spots that stream with the progress plan will keep everybody on the same wavelength.