What is the technical support?

 What is the technical support?

Technical or "technical" support is a form of customer communication that product-centered companies use to help their users make the most of their products.

As a general rule, this is done via knowledge bases, live chat, email or phone - and aims to solve technical problems such as installation problems, connection errors and other technical difficulties can have a negative impact on the user experience.

But, is not it technical support for other word for customer support?

Well no.

And here's why.

The difference between technical support and customer support

When people hear the word technical support, it's easy to imagine people in call centers, with unhappy clients who want to evacuate their frustrations about payment and delivery problems. These types of problems will be managed by your customer support team and not your technical support team.

When the technical support differs is in the type of problems manipulated.

Technical support teams are responsible for managing installation errors, user problems and any other technical problem that prevents the customer from using your product. Essentially, technical support focuses on the help of clients to use a product more effectively.

A CMO Council study found that providing better technical advice and technical assistance to customers is the first way that companies can improve the product ownership experience for users.

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How companies can improve their product experience

By focusing on providing better technical advice and your customers, you will help customers use your product.

Another noticeable difference between technical support and customer support is the number of media levels.

Customer support has fewer levels. The first support line is via a customer service agent; The second support line is via the customer support manager.

With technical support, there are 5 levels of support.

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5 levels of technical support

Technical support is not easy.

Depending on the needs of your users, this could be managed using email, live discussion media, knowledge bases or even a telephone.

These 5 levels include pre-support, self-service, first-line support, second-line support, and in urgent cases, the third line of support.

Technical support levels

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1. Pre-support

In the pre-internet age, if people had a question of product, they asked the family and friends or have referenced the owner's manual. Today, your users will simply "Google".

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This means that most of your customers will browse the web looking for answers before contacting you. Some of your users will be huge advocates for your products and offer an incredible idea about how to make them the most of them and help other users solve problems.

Sounds good, right?

Well, on paper, yes.

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But, it is important to remember that for any good review, there could be countless complaints that have not had their solved problems and are too eager to share their experience on this topic online.

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In this spirit, it is important to see online forums, social media, and website comments as the first line of defense. As a company, you need to proactively search these channels to control the conversation, guide users to your own technical support system and help keep everyone happy.

2. Self-Service

The following level of technical support is to allow users to self-serve and is managed by Wikis, FAQs, and self-help knowledge bases. For many users, this is a quick and easy-to-contact alternative to contact a support center and wait for an email response.

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Having a self-service level in place can resolve the most common queries and release the first online support for more in-depth and complex questions.

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IT Services Near Me For Cost-Effective Solutions

IT uphold organizations close to me 

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The downturn has prompted numerous corporate and unfathomably independent ventures to reduce radically on IT expense and everybody is searching for IT administrations close to me for practical arrangements. This can affect crucial administrations that assist the associations with conveying their merchandise and enterprises just as to clients to collaborate with the business. This expense cutting seriously affects corporate fitness, pay, and friend's profit that typically goes unchecked. This influences the general development of numerous organizations in an unfriendly way. Because of this explanation, a portion of the organizations has begun re-appropriating their IT administrations and the board. 

IT uphold organizations close to me 

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What are the IT administrations? How it benefits your business 

The freshest pattern acquiring fame around the business world is IT administrations and a large portion of us actually are ignorant of its solidarity. It's the correct time when each business, regardless of whether enormous or little, necessities to investigate its impact. In the business world, it's exciting an insurgency. How about we rapidly comprehend its idea to uphold organizations and how it could profit your business? 

IT uphold Florida allows you to re-appropriate the IT activities to a specific IT administration. The IT proficient takes responsibility for checking, getting, overseeing, and dealing with answers for an issue for chosen IT frameworks and capacities for your sake. 

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with administrations like information reinforcements, network uphold, information security, structure cabling, business progression plan, information reinforcement, and recuperation for various customer gadgets, work areas, journals, workers, stockpiling frameworks, organizations, and applications. 

IT administration goes about as an expansion or even substitution of your IT staff and division, overseeing routine IT foundation. It screens and deals with your IT foundation every minute of every day, opening up your IT staff to zero in on more essential undertakings inside the association. This proactive checking and support through IT administration assist you with forestalling numerous innovation worries in the underlying stage as it were. Talented MSP investigates and settles the issues as they occur, immediately and all the more capably. It is an amazing mix that gives the organization the most recent IT capacities. 

Advantages of employing IT administrations close to you 

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It administrations close to me will bless 

Financially savvy: IT administration can help in foreseeing your IT spending plans. Along these lines exhibits its capability administration and not just dealing with the expenses. 

Genuine feelings of serenity: Your frameworks are observed and looked after all day, everyday destruction. 

Less Downtime: Identifies and fixes the issues before the ruin of more critical issues happens and accessibility of utilization framework for end-clients 

Contact Bleuwire IT experts today and experience the advantages yourself. 

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While setting up the agreement with network specialist organizations for extra help, check their references cautiously; ensure all expenses and assumptions are settled upon recorded as a hard copy forthright. Besides, ensure there is an alternative to drop the agreement inside a sensible time period. 

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Remember these necessities, assess IT administration that guides your IT business and spending prerequisites, and give an adaptable and proactive way to deal with adjusting to you as your requirements change.

How to Build Successful IT Support Companies

IT uphold organization situated in London, UK. I talked with him as a component of this progressing arrangement for SP Home Run, as I felt that he could share some significant hints for those considering beginning their own IT uphold organizations. What's more, he didn't baffle. 

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Thomas was at college in London when he originally began his IT business. He was working low maintenance at an Internet bistro while reading for his degree. The proprietor of the bistro had clients moving toward him for counsel on their PC burdens. The bistro proprietor had a chain of three bistros and was not in a situation to take on any counseling work, so he gave them to Thomas. 

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Thomas ran with this despite the fact that he wasn't enthusiastic about IT, and his degree was not identified with software engineering. Critically however, he had consistently had a distinct fascination for figuring. The prospect of working for himself was something that he needed to seek after, so he began his counseling business on that premise. 

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Lucidica targets private ventures and explicitly ones that need to become more acquainted with their specialist co-op by framing a solid working relationship on a progressing premise. He and his group go about as reevaluated CIO/CTOs to a significant number of their customers. The record engineers are answerable for building innovation guides with and for the customers they work with. 

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They will in general work close by the individual with the most specialized information inside the association, yet not with a business that has its own in-house IT division. Every so often, they do support organizations that simply expect them to deal with the worker and where the client deals with work area uphold. 

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 They totally re-imagined their IT deals technique by multiplying their expenses; this removed the customers that were not the correct fit and permitted them to proceed onward and secure ones that were. 

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The exercises to take path from Thomas' story are: 

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Enthusiasm is significant, and when you address Thomas, plainly he is extremely enthusiastic about business and aiding private ventures arrive at their objectives utilizing proper advancements. Be enthusiastic about business, about IT, or about helping other people—you'll need this to keep you inspired and drive you on. 

You can gain proficiency with a portion of the abilities that you need as you come. Thomas didn't have a degree in figuring, simply a distinct fascination. He is currently ensured on the things that he should be, however absence of this didn't keep him down. 

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Ensure you set out to draw in the correct sorts of customers. Have models set up and charge what you are worth or you will find that you need to realign as it were, and that doesn't generally turn out great.

IT Support Service Plans,

 Square hour plans are those wherein an organization will pay for a predefined number of IT uphold hours toward the start of a set period. For instance, you may pay for 20 hours of IT uphold each month. These hours by and large cover all or the greater part of the administrations given by the IT uphold organization. Also, you would have the option to depend on these long periods of help at your attentiveness. Along these lines, block hour plans can frequently be a decent alternative for medium sized organizations that don't need consistent IT uphold. 

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The principle drawback of square hour plans is that unused hours by and large don't turn over to the following time frame. Utilizing the 20 hours of help each month model, on the off chance that you just utilized 15 of those hours inside the month, the other five would not persist to the following month. On the opposite side of things, if you somehow managed to go through the entirety of your help hours inside the time frame and wind up needing extra help, this can commonly be obliged for a charge. It is possible that you should pay for extra hours, or you will be charged for time and materials. 

Time and Materials 

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Once in a while alluded to as on-request IT backing, time and materials "plans" are the point at which you pay for the time and materials expected to fix whatever your IT issue turns out to be. In the event that you consider block hour plans like a protection strategy that kicks in when something turns out badly, at that point time and materials is the thing that happens when you are uninsured and possibly consider IT uphold when something turns out badly. Instead of a real arrangement, you are paying for singular administrations depending on the situation. An illustration of this would be on the off chance that you object to your foundation wiring, you contact an IT uphold organization, and they charge you for both the cost of the new wiring and the time it took for the old wiring to be supplanted. 

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As referenced before, this is by and large the "plan" type that is joined with one of the other two intends to enhance them. On the off chance that you go through your square hours yet need backing, time and materials might be a decent one-time arrangement. Or then again, if a help is excluded from your oversaw administrations plan, it could be obtained on a period and materials premise. Also, time and materials might be a savvy alternative for little organizations that rarely require IT uphold. 

Overseen Services 

securing your business' information 

Overseen specialist organizations work as a completely fledged, reevaluated IT division for your business. Administration contracts spread out the IT benefits the organization will give to your business. These agreements regularly incorporate both progressing administrations and depending on the situation administrations. For instance, an agreement may express that the oversaw specialist organization will host and screen a cloud server farm for your business on a continuous premise. In any case, it might likewise express that the specialist co-op will fix gives that emerge depending on the situation without an additional charge being applied. These plans are by and large charged as a level, month to month rate dependent on administrations required. On the off chance that you just require certain administrations from the supplier, your month to month rate might be brought down now and again. 

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The genuine magnificence of the oversaw administrations plan type is that these IT uphold organizations can do all that an inside IT division can do. Notwithstanding, the advantage of these suppliers over inward IT offices is that they can by and large settle the entirety of your IT needs distantly. They can perform benefits face to face when required, however the expense reserve funds related with not lodging your own interior IT division are enormous. Overseen administration plans are incredible for organizations of all sizes that don't have their own IT offices. It is regularly more productive to re-appropriate your IT needs to a group of devoted experts than to develop an inner office exclusively to offer similar types of assistance.

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10 BENEFITS OF CLOUD SOLUTIONS | HOW CLOUD SOLUTIONS WORK?

10 BENEFITS OF CLOUD SOLUTIONS | HOW CLOUD SOLUTIONS WORK?

Cost savings

Cost savings are one of the main advantages of cloud computing for clear reasons. The savings and money time is focused widely from a successful company because it provides more space to find regular growth.

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Cloud-based services help reduce money for small-scale companies. Settings and physical servers spend a lot of money, and Cloud-based solutions provide solutions at affordable prices.

 

SECURITY

Security is a significant concern for every organization now. It's easy to peek into your data by hackers from any part of the world. Cloud Computing offers an unusual security element that provides intimacy about your activities directly. This allows you to find out events and track data usage.

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The famous Cloud Solutions company offers a list of options that help protect your organizational data at a low cost.

 

Flexibility

Technology is a curse and grace for organizations and individuals. Unlike the old method, you cannot depend on how to communicate and meetings that have been obsolete. It is necessary to improve your competitive advantage because it helps increase standards and reputation at the same time.

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Cloud computing solutions can be accessed from any part of the world. No need to bring all data and information while traveling. Internet connection is everything you need to enjoy data centers.

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Type of cloud solution

INSIGHT

When we switch from one generation to another, it is clear that more data will be saved. Monitors and track all movements and activities in the business to make the right decisions at the right time.

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Cloud Solutions armored with insight options that give you detailed information about operations.

 

QUALITY CONTROL

Quality control is considered as one of the benefits of the upper cloud solution by IT companies. Perfection plays an important role in every organization in receiving and giving goals. Therefore, pay attention to the source or platform to find out the quality score while offering or taking services.

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Cloud-based ERP solutions (company resource planning) have received attention for some time now because of their performance and output.

 

Disaster recovery

Every organization flows through the occasional stage of disaster. It cannot be avoided in the current generation for various reasons. Therefore, having a plan B or a disaster recovery process is very important to avoid significant losses.

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Prevent loss or have a plan to reduce the loss of resources and money is a wise work method. Adopting Cloud solutions help in designing infrastructure to recover quickly.

 

Automatic software updates

Cloud infrastructure takes an extraordinary amount from time to time. Maintaining Cloud technology is a separate task done by individuals a few years ago.

 

Automatic updates are one of the important benefits of robot from cloud computing solutions. No need to have separate resources to update software in the cloud environment again. Automatic updates make time savings, money, and even carbon traces.

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COMPETITIVE ADVANTAGE

It is possible to access the cloud from anywhere on earth with an internet connection. This is only possible with the help of developing technology. Every organization needs to take advanced steps and find competitive edge tools and applications. This not only helps you reduce costs but also increase productivity.

 

Continuity.

So far, there are not many problems or hassles using the Cloud solution. Cloud Computing offers a variety of choices that can be used by any organization for better results. This technology sees large amounts of increasing periodically. Therefore, invest their two and commensurate time to support for a long time.

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Increasing and easy collaboration

Collaboration with companies and other teams allow you to enjoy a better way of working. Expertise is found for various aspects of technology. Cooperating with all types of professionals not only offers extensive knowledge but also increases productivity.

 

Flexibility is one of the advantages of upper cloud-based solutions due to increasing demand. Cloud services can be used to communicate, improvise and work at the same time.

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CONCLUSION

Cloud Computing is a terminology that has attracted many business organizations in recent years. Digital age does not challenge as long as you adopt it at the initial stage. It's all about how someone can use and take the absolute benefits of cloud computing services.

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Work from home and cyber security topics continue to bring to a boil

 

 

If you like me, when the end of the month rolls, you like to reflect on how the moon takes place.

 

How about IT Company for you? Hopefully, it is rather normal and even prosperous.

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Herewith accents, helping our clients navigate work challenges from home has become a sustainable theme. The support needed for home users has been challenging, but the team does it very well.

 

No one hopes that most California office workers will still work from home six months after global pandemics spread throughout the country. I am proud of people here with accents and their abilities to quickly solve problems and solve most of them in a very short order.

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Some of the reading this might know that I am a member of the National IT service peer group. The agenda is filled with era topics, and it turns out, the two most important topics are work from home and cyber security.

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Work from home pressure

It is not surprising that the work of the house (WFH) is a giant problem. Many entrepreneurs and workers struggle very well because parents try to help their children with school while simultaneously trying to maintain full-time work. No wonder the level of stress at home has increased for families with school-age children.

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At the same time, employers try to find ways to complete work efficiently while becoming flexible they can.

 

Stress is on both sides, and for many people, income down.

 

Collaboration suffers because the office remains empty

Not only the situation of parents who have improved stress.

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Collaboration is not the same for several teams when they are far away. Creative juice may not flow quite a lot when everyone is far all the time, and spontaneous conversations that often lead to new ideas and various thinks don't happen as much as possible under the same roof.

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Over the past few months, I have spoken with several companies that have several floors of expensive office space under sitting rent. Quite interesting, just before the pandemic, office space is premium and in a very short inventory. Boy, does it change!

 

Basic security isn't good enough anymore

Cyber ​​security continues to be a hot topic that has increased in many industries. Of course, all businesses must try to maintain a safe network and do their best to keep bad people.

 

During the time, most business owners choose for basic security and hope it's pretty good. This has changed.

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Compliance requirements are being asked in several industries such as aerospace and government. Strict requirements for doing business in certain fields have been implemented and compliance requires significant additional investment in proactive cyber security.

 

All businesses must improve their game and invest in a higher level of security in the near future. The tool is out there to stop most threats, but they are not cheap.

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Get education about cyber security

The month of national cybersecurity consciousness in October is the right time to make commitment to increased security.

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Start by becoming more educated about cyber security. We have the entire resource library on our website to help you learn how to manage the risk of cyber attacks, and teach your people how to play their role in keeping your data and IT systems are safe.

Services offered by IT supporting companies

 

 

10 The most common products and

services offered by IT supporting companies

1. Tech / IT supports (aka "Help Desk")

Back when the office first gets a computer and printer, general information technology (or "IT") comes to the scene to help maintain, repair, and improve the system. At present, individual offices can do many things without extra help. Most people can type, save files, and communicate via your own email. Online software or "Cloud" is easier than used. But software freezes; The file server requires routine maintenance; The hacker threat only increases. This is where your "Help Desk" entered. You send an email or call your IT support team with technology problems, and they come to save.

IT Support Company

 

 

2. file server

The server file is a large enough computer to accommodate all the data produced by your office - which can be email, PCLAW data, Microsoft Word documents, or other types of work you do. Traditionally, the office has bought a file server and saves it in your physical office (usually tucked in the corner or maybe a closet with internet equipment!).

 

With a large cost standard file server, many offices are now moving to a fully-based cloud environment. Our Office Cloud system provides our clients (and using ourselves) has many benefits other than cost savings: fast, safe, and allows you to enter all your work computers on any device.

Tech support Companies

 

 

3. Email.

The foundation of all work communications for many of us, email is very important. We have to save your account, save email data as needed, make sure the software works smoothly, add or limit email access. Email service Our choice for clients is Microsoft 365.

 

 

 

4. Computer repair

Some IT companies specialize in computer repairs, where you can stop by the company's headquarters with computers to be repaired, or ask them to send technicians to your request. Other companies, like ours, whether computer repairs are only for regular clients. With the Office Cloud system that we use, each computer has a much longer life. To keep the computer run longer, we do a lot of computer maintenance behind the scenes and repairs to our clients from our Toronto office, and we visit our client's office for assistance when needed.

 

 

5. Cloud service.

"Cloud" is shipping service via the internet and has changed how many IT companies support it. You might get used to the software that runs in the cloud than in your physical office. Now, all file servers and computer work can live on a cloud.

 

Who owns and operates your work clouds? If your service is run on "public cloud," usually means a third party provider like Microsoft Azure rentes you the space you need.

 

"Personal Cloud" is a system used exclusively by one company. In our case, we run a private cloud system that the server lives in a very safe Canadian data center. From there, our clients have access to the cloud space allocated exclusively.

 

The advantage of using comprehensive cloud services such as Office Cloud systems covers lower costs, high speed, and top security standards. As a practical bonus at the age of flexible working hours and space, Office Cloud makes it easy to enter your work computer on any device.

 

6. Virtual desktop

Virtual Desktop is a safe and modern way for you to get remote access to your computer. When traveling or working from home, we often need to access our applications and files quickly and easily. With a virtual desktop, you enter all your work computers and see everything when you leave it, but on a different physical computer than what you usually use. This means, for example, that you can move from your desktop office to your home laptop without having to reopen your document.

 

 

7. Data security

Important data security for all offices. One threat to pay attention is Ransomware. Professional hackers target office hoping to accommodate your data ransom in cash benefits.

 

Public messages that follow Ransomware hit usually include phrases such as "sophisticated" and "targeted attacks." But in reality, these attacks are far from sophisticated. There are many basic protocols that you have to have your IT support company to prevent this attack in the first place, and plans for what to do if security is violated.

 

Ask your IT provider about:

 

Two factor authentications

Data backup

Per-user access rights to your data

Data encryption

Safe file sharing

Configured sharing rules

If your company has become a victim of ransomware, this is what might happen:

 

Someone in the office takes a piece of ransomware that comes from an online source, and it locks all your files.

Your data backup doesn't work, so you have to pay to unlock the file.

And when you have a data security system, ask your IT provider: Do we have a plan for what to do if and when our hacking protection fails?

 

 

8. Data backup

The important component for each IT service is data backup. Tested, back up working from all your data. Reserve is what we turn to when a disaster attacks. The situation includes natural disasters, war actions, blackouts of providers, hackers, viruses, failed hardware, and even missing old laptops. We hope not to need to use client data backup. But we know they are there if we do it.

 

 

9. Office cellphone

Between old school and telephone calls that work completely on cellular applications, businesses and nonprofits can choose from various office telephone options. Most IT companies will help them work for you. Modern telephone options allow you to increase productivity and reduce costs when working from anywhere. We adjust, accommodate, and use the VoIP 3CX telephone system for our clients.

 

 

10. Network equipment

Some very common IT items that you might hear are network switches and routers. We use mainly brand wireless Cisco Meraki and Ubiquiti, the two-best available at this time. Also known as network equipment, this is hardware that makes your system online, communicate with each other and connect to the Internet. It is important to maintain network equipment to date, it is reliable, and in accordance with current security standards. In our IT company, you will never see us do this. With Office Cloud, we include the best equipment for your office. There are no additional fees for this, so you will not be stuck with additional hardware costs.