Managing extensive offerings and services throughout large organizations is a complex business. The organizational structure is complicated, various departments, and various Legacy technologies make it difficult to identify areas for improvement - both for internal and external users.
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As a result, even when organizations know that they want to make improvements to their products and services, it is not always proven where to start. They first need to fully understand what they are trying to achieve, whatever obstacles are blocking, and where in the organization the most impact can be done.
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In Foundry4, we partner with organizations to help them understand - and then improve - services, systems, and data they are currently flowing through discoveries. F4 discovery is a research process and testing of two stages which usually lasts 6-12 weeks.
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In the first phase, we understand the needs of internal and external users, and determine whether there is enough evidence to justify the time and energy investment towards meeting this need. If any, we switch to the second phase, where we map travel users and set up services for design and testing. The discovery of separation into two phases allows our team to identify areas for improvement, over time, because time is not wasted in developments that lack potential.
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Work with food standards
The Food Standard Agency (FSA) is a government department responsible for food safety and food hygiene in the UK, Wales and Northern Ireland.
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More than 6 months Foundry4 works in partnership with FSA, successfully completing 11 discoveries in various domains including incident management and reporting, allergens reporting, local authority data, and field processing and inspection.
How do we do it
Our team works with the FSA business team and their digital team, data & technology (DDAT). Working on several sites in the UK, we conduct qualitative interviews with users of all organizations to analyze how people, processes and technology interact and how this can be improved. At the end of each discovery, we arrange a assessment panel that helps the FSA decide whether to advance each project to the next stage.
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The FSA has not been exposed to the work of the GDS service standard because it falls outside the gov.UK remit. Therefore we work with them to help set their internal standards and build their abilities. Throughout our discovery, colleagues were paired with the main members of our team to promote upskilling and transfer knowledge from the Foundry4 to the FSA.
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We also introduced the FSA to work in the open, document our findings when we go to see anyone. Thus, our research and analysis are available for all members of the organization to see, comment and challenge. This transparency helps us to get feedback as early as possible, ensure we give the best results.
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How we make a difference
In the FSA, we identify that some core services do not meet the needs of users and retained with the underlying inheritance technology. Our findings determine how this can be overcome to free data from silos, provide better business intelligence, and provide services that meet the needs of all stakeholders.
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