5 Tips for great customer support

1. Direct chat

Luckline is to humanize the technology approach. Did you know that one of the most important features offered by websites is having a live person answering their questions in real time? 44% of amazing online consumers confirm.

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2. Invated in the CRM tool

If you still don't have a customer relationship management tool, we really urge you to think about it. They not only make customer service logistics more accessible and more time efficient, but also has an important role in providing a little extra for a fantastic customer experience. Especially the benefits seen in the sales department, because it can create certain insights on how to approach customers, but after saying that it is also the only place that stores all info about customers who can be important when providing customer service, especially by email

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3. Provide incentives and gifts

We all know that a little good will walk away. So why doesn't show your gratitude to your customers which is your reason in this business. Enough word.

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4. Embrace omnichannel in customer service

Having a universal user experience seems to be the Holy Grail Marketing today. Something that everyone is at stake, but not much achieved it. The key is to have a smooth experience on all platforms so that customers have the same look and feel the experience wherever they end up online or offline. For customer service, this means making it easier for customers to find help wherever they look for it. Some people like to send emails or messages in general, while others like to talk to service agents on the phone. Just like you want to reach your customers, you need to tell customers when they need.

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5. Be transparent

You, as a company, need to fight for honesty, transparency. Easy, honest when everything goes smoothly. But sometimes your product fails, maybe even the whole product line fails! So what? The companies that are exemplary have their mistakes, come into contact with their customers, and explain what is wrong, how they will fix it, and of course, apologize for this inconvenience. This can be easily translated into customer service because it is widespread for companies to ignore the accountability, eliminate it or even worse, do nothing and wait for the storm to end.

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Take a proactive approach before increasing. Your customers will be grateful for your honesty. Of course, not everyone will remain a happy customer, but those who will have high opinions and will be the best brand ambassador you have ever imagined. Now we have discussed both what is needed to become a great company and the skills you need to become a great customer service agent, let's step into the email marketing of the ins and outs.

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