Here are five things to look for when looking for IT support
companies:
Also Read: Technical
Support Company in Uk
1. There is no long-term contract
Some IT companies will lock you in a two or three-year
contract. Think about other companies that lock you in a long-term contract.
Most people are not fully happy with their cable or cellphone providers. Do you
really want that experience with your IT company when you have a server down or
can't enter your computer?
If you are not satisfied with the vendor (or if you only
have changes in your business and need to reevaluate vendors), you must be able
to change your contract or go anytime.
Also Read: Technical
Support Company in London
Look for the company with a month-to-month contract with a
30 to 60 day clause. Most modern IT companies move towards this model, but you
will still see a long-term contract for some IT companies.
Also Read: Technical
Support Company in Manchester
2. Proactive management
Some IT companies only work on Break / Fix reactive service
tickets such as repairing damaged printers and solving email problems. There is
absolutely nothing wrong with this kind of ticket, and this will make a big
chunk of your IT support needs, no matter what you choose and what tools you
use.
Also Read: Technical
Support Company in Cambridge
At the very least, this usually involves monitoring your
network for blackouts (in some cases, they may know you have blackouts before
you do it!).
Also read: IT support
Company in Mumbai
Proactive management must exceed only monitoring. Your IT
company must be familiar with your environment and industry and help you choose
a tool to make your team productive and reduce downtime. The best IT companies
will do that and regularly meet you to discuss your business goals and form a
technology plan to help you meet these goals.
Also read: IT support
Company in Delhi
3. Ongoing experience, certification and training
Your IT support company must be experienced in the system
they support - do not learn on your machine (and your dime). A good way to get
a measure at their level of experience is certification.
Most technology vendors, including Microsoft, offer
certification programs to IT companies and other professionals who serve their
products. This is usually at the individual level, so you might need to file a
prospective company for what their employee certification and how often they
are updated.
Also read: IT support
Company in Noida
Employees must continue to last until the date with the
latest technology. Ask them about training - do they have a budget set aside
for employee training (and is it used)? Do employees cross trained in different
systems? IT supporting engineers with certification in the backup system are
very good, but not if they don't know anything about applications and other
systems that are reserved by backup.
Also Read: IT Support
Company in India
4. Data security expertise
Strong data security is no longer optional. It must be
wrapped in every part of your business - especially your technology. Find IT
companies with data security expertise that can make a security plan to suit
your needs and budget. If you are in a regulated industry, they need to
understand the industry and how to help you stay obedient.
Data security is a place where ongoing training is very
important - cyber security threats continue to grow. If your IT company is not
in accordance with speed, they will not be able to help you protect.
Also Read: Technical
Support Company India
Remember, even with the best tools and training, there has
never been a 100% guarantee in terms of data security. Every company that
promises you will not experience violations of data lying to you or do not know
what they are talking about.
Also Read: IT support
Company in Pune
5. Clear response time
Your contract with IT companies must have a clear guaranteed
response time (usually called the service level or SLA agreement). This must be
described in your contract (along with what happens if they do not meet the SLA
for a reason). You shouldn't be wondering when your problem will be handled.
Also read: IT support
Company in Bangalore
Please note, SLAS usually refers when they will start
overcoming your problem - not necessarily when it will be repaired. If they
guarantee they can fix problems within a certain time, it actually must be a
red flag.
Unfortunately, some IT problems can take a long time to fix
it, especially if it involves dealing with other vendors (such as internet
service providers) that are not bound by SLA. If your IT company promises to
fix any problems in a certain amount of time, maybe they only use band-aid
solutions - not handle the source of the problem.
Also read: IT support
Company in Chennai
No comments:
Post a Comment