When looking for an
MSP, these are the top 5 must-haves:
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Working with a managed service provider should not be about
relinquishing control of your IT operations, but delegating expertise of IT
operations, technology or hardware that a MSP has access to but your company
may not have readily available.
A world class MSP will revolve around your business goals
and provide strategic plans that cater to your business’s technological needs.
The focus will be on the customer’s performance and growth; not the other way
around.
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2. Flexible
Your organization is unique and you may want to leverage
your managed services differently than other businesses in the industry. A
world class MSP should have the flexibility to collaborate with multi-vendor
environments or integrate your old systems with new ones according to new
updates in pertinent technology.
You may want to have a hybrid environment on premises with
servers and others in the cloud. Your line of business application may be
critical to your business operations. A world class MSP will offer flexible
options to meet your needs.
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3. Process-driven
Have you ever returned to a restaurant for a dish you
enjoyed and the presentation, taste and texture was totally different than what
you enjoyed the first time? It shouldn’t matter who’s behind the kitchen that
day. A restaurant should have a process around their kitchen where the customer
can have a predictable, quality dish every time around.
A World class MSP will also have a process around providing
managed services to deliver world class results. Processes are set, defined and
refined on a continual basis and people follow them. Its comparable to getting
a Morton’s steak, every time you walk into Morton’s, you know that you’ll be
getting a top notch steak and that expectation is always met. That’s what you
get with top tier managed services.
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4. Seek to improve
A World class MSP will always seek to improve. They have key
metrics that are measured and improved upon. A goal of creating a culture of
accountability within the team maintains an atmosphere of constant innovation
and improvement.
Each team member has a set of Key Performance Indicators
(KPIs) that they report on each day and review often to ensure that the service
delivery team sets and achieves service delivery standards that are truly World
Class. You will be able to expect the same quality results every time you call.
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5. Strong company culture
A world class MSP has a set of core values that is respected
and followed by every team member. They make personnel decisions based on those
core values and attain employees that are not only talented and capable, but
ones who care about the customers and their everyday problems.
If your MSP has low employee morale and culture, how
enthusiastic will they be to answer your call? Next time don’t ask about how
many employees an MSP has, ask them about the company’s culture and core values
If you work with a World Class Managed Services provider,
your company will become a business that will compete at a higher level because
of their sustained increases in productivity and functionality.
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managed services
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