How to conduct user interviews for mobile app development

 

How to conduct user interviews for mobile app development

At the time, we live, the options are given to HOARDs. Thus, it is important that a service provider is always up to date with the desires and needs of the customer. In the quest for understanding a customer's thoughts on a particular product, in this case, a mobile application, user interviews can be of great help. The user's maintenance is essentially a UX method in which the person is asked to a set of questions to determine what he receives from the application.

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User interviews can be used in meager and agile methodologies that accelerate and simplify the process. They are not only similar to journalistic interviews but also have similarities with the critical incident technique.

 

These user interviews help us understand what the user thinks of the application accurately. They can specify what people think about the application and exactly how much the application can be improved. The nature of the interviews is such that the maintenance can be carried out at several stages such as pre-design or in contextual or ultimate portions to verify the user-friendliness of the application.

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Users' maintenance is a method that is used most widely in search. It covers almost all user topics, including the collection of user feelings, how the user uses the application, what new features can be added, and so on.

 

Interviews may be held on call or video, or can also be conducted in the user's home where application designers can pay a visit directly. Many interview methods have been shared with other areas, while some have been explicitly formulated to particular situations.

 

Users' maintenance issues:

For an interview to work properly, it is of utmost importance that the interviewer and the interviewee reach a certain level of comfort where both can engage in a free discussion. That being said that it is also important that there is a model to prevent the discussion of being misplaced or off the subject.

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The user interview template for the questions is classified below:

 

Open discovery issues

A good conversation starter or a carrier are open questions. These questions generally require more than one word than answers. Examples include;

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Please describe your experience when using the mobile application.

Discuss what problems you have encountered the application.

What would you like to add to the application?

Why do you like to use this application?

Understand the user's tasks

These types of questions are invited to understand how the task is done. Problems that can be laid are:

Showing or performing

In addition to questions, interviews may also include tasks such as:

 

To show the process ...

 

Representation Diagram of the workflow process of the mobile application.

Role games

Understand the past and the future

This may include asking questions about the past. Example:

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Can you remember a scenario ...

Can you explain the memory ...

Opinions and points of view

These issues include opinions, but there is a strong opportunity to support prejudices.

 

What do you think about it…

What are your opinions on ...

What is your opinion on ...

Talk about the problems encountered

It includes the problems encountered by the user and tries to solve them.

 

These may include:

 

How did the problem affect you?

How did you solve the problem?

If you could, what would you change?

How to conduct user interviews for mobile application development?

There are usually three steps while performing user maintenance for the development of mobile applications. These include the DOs before, during and after the interview. The steps are listed below:

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Step 1: Preparation before the interview

Driving an interview is sometimes as having a conversation but with a significant preparation. Thus, the steps that can be followed before an interview is:

 

Have a clear lens specified.

It is important to have a clear picture of the goal that must be reached after maintenance.