They are very
complex and demanding high data security. On top, they have congruent offer
stability and high UX. If you think about testing. You need the help of someone
who knows what they are doing.
However, some may think that they have put a lot of effort
when it comes to application development, they have highly skilled developers
and they can carry out the process with ease.
But remember one thing, the user perspective is what is
important, your developers may be partial, and it may have a huge weightage
given the competition that you will face and a large amount of money has been
invested hat.
Testing is an additional cost, but the amount of risk was
very great ease.
But the question is valid! How to test taxi booking apps
like Uber?
before we get into that, let us know about your detailed
requirement.
Why thorough testing needed
Each customer application user needs thorough testing to be
successful in the market. No customers will be willing to use a non-secure
application or later. In this digital era, the competition is very high and
most likely you will not get a second chance. Here are some reasons why the
testing effort required thorough and meticulously planned for taxi booking application:
Customer Security / Driver Data: applications will include
customer and personal data driver (PII). Any breach of security in this area
may lead to legal complications for enterprise applications and owners.
Integrated Payment and Wallets: Booking app will have an
integrated payment gateway to enable easy payment for the trip. This gateway
and payment options need to be tested thoroughly to ensure client money safe.
Easy to Use UI: The application must be designed so that
different types of users including the elderly and people who are new to the
internet can use the application with ease.
Accuracy of data: The application needs to be tested to
ensure the accuracy of the data at some point. This will include customer data,
drivers, details of the trip, offers, tariffs, distance calculation, and more.
The accuracy of any data that is displayed on the application needs to be
verified for its correctness.
Uber App Screenshots
What to test the taxi booking application?
While this list is
not exhaustive, it will give you a fair idea about how to get started. Feel
free to add points per application and requirements at hand.
From the Customer Perspective
Customer Data: Customer Data in the application needs to be
tested to make sure it is accurate. It will include personal details, payment
details (if they want to save), details of the trip, the favorite pick-up and
drop locations, offers available, and many more.
Users and driver registration: Registration for the customer
and drivers need to be tested to check the data on the server is getting saved
repaired. The users and the driver should be able to add, edit, and delete their
details too.
Related and live tracking map: Testing functions related map
is essential to any taxi booking application. This includes opening the
application in its current location, find a taxi in the vicinity, and live
tracking of movement of the cab before and after confirming the booking.
Time Tracking: living movement of the cab must be attributed
to the time it takes to reach the destination or the time to reach the
customer. These values need to be constantly changed to verify the function
works well. It can be tested by simulating a moving vehicle and then calculates
the location and time. An important requirement here would be refreshed. This
needs to be decided by the business, ideally, should be 1 second or less, so
that customers do not see lag. However, based on the system design and
operating expenses can decide for 2-5 seconds, too.
O
TP: Most applications will have OTP generation system for user authentication at the time of registration, and even when riding a taxi. OTP needs to be validated against customer data entries that are valid and invalid. Number of retries allowed is another important yet overlooked point. If OTP is reproduced, the system should only receive the latest OTP and none of which previously had to be accepted. Ignore this if it does not apply to your application.
Wallet and transaction history: Most applications will have
the option to load money into the wallet using a pre-established payment
gateway. wallet needs to be checked for a top-up money supply, balance,
transaction history, refunds, and. The same will apply to other payment options
such as debit cards, credit cards, UPI, and other options appropriate app.
Trip - distance and time: Details of travel needs to be
tested. It will cover the distance between the pick-up and drop location. The
way chosen to be the shortest path with the most traffic based on the
congestion points in the location. the estimated time of travel and other
details of the trip according to business needs.
Journey Modification: Users should be allowed to make
changes for the trip. It will include cancellation and change the destination
point. In the latter case, the trip distance, time, number, and these should be
changed accordingly. Check whether there is a limit on the number of times a
user can make changes. If there is a limit as 2 or 3 then need to be tested
that the change-of-4 was rejected by the system.
Cab Sharing: Most applications will allow sharing a taxi
between people. In this regard, it is important to examine the distance between
the points a pick-up joint. These limits should be set by the business. Check
with the requirements and then tested to ensure shared pick-up is scheduled
within that range.
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And taxi driver details: The customer should be able to see
all the details of the driver and previous customer ratings. They also must be
able to see the taxi number and the model along with a contact number of the
driver. As per the application, the driver may contain images as well.
Encouraging messages and SMS: Each application has its own
requirements for SMS notification, email, and push. It will include a notice to
confirm the booking, the arrival of the taxi, driver details, OTP, the trip is
completed, the amount of debt, the cancellation request, request feedback, and
others. Each of these needs to be tested to make sure they are tied to time
according to business needs.
Search: One of the most important aspects of the quest map.
This will include looking for a taxi at the current location and the location
of the user according to their interests. Suggestions for the site after the
user starts typing would be good to have feature. the search should show taxis
available in the area along with route maps. It must inform the customer of the
distance and time to the nearest taxi.
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Offers: Occasionally, the company can come up with deals and
discounts for all or specific customers. Offer codes and their validity needs
to be tested together with certain requirements for availing the offer. The
amount is reduced after availing the offer another test area.
Feedback and Rating System: The application should include
feedback and rating systems for both the customer and the driver. They should
be able to provide feedback and ratings to each other. these ratings need to be
analyzed to improve driver and the services provided.
Customer Support and Escalation: This application will have
customer support and escalation mechanisms in place. This could include support
via email, call, or chat. Each should be tested together with a different level
of escalation.
From the perspective of the driver
Driver Data: As of
customer data, the application will also contain a data driver, his incentive,
the number of trips made, star ratings (if available), payment schedule and
other details. This again needs to be tested to ensure the mapping in a database
or server is correct and queries used to retrieve the data is as expected.
Visibility trip and Options: The driver must be able to see
the search for customers within a certain distance corresponding current
location as determined by the business. He should have the option to accept or
reject the trip as well. Once accepted the trip had to be hidden for other
drivers.
Benefits and history: Most of the drivers will be paid based
on the number of trips they had made, and the benefits will increase with an
increase in the number of daily or weekly journey is complete. All these
details along with payment options and history must be provided for the driver
to verify.
Hiding the Customer's Personal Data: The customer data is particularly important phone numbers. This information need not be shared with the driver. To contact the customer should be a hotline number and customer details should be hidden from the driver.
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