Thursday 15 October 2020

How to test taxi booking apps like Uber?

 They are very complex and demanding high data security. On top, they have congruent offer stability and high UX. If you think about testing. You need the help of someone who knows what they are doing.

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However, some may think that they have put a lot of effort when it comes to application development, they have highly skilled developers and they can carry out the process with ease.

 

But remember one thing, the user perspective is what is important, your developers may be partial, and it may have a huge weightage given the competition that you will face and a large amount of money has been invested hat.

 

Testing is an additional cost, but the amount of risk was very great ease.

 

But the question is valid! How to test taxi booking apps like Uber?

 

before we get into that, let us know about your detailed requirement.

 

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Why thorough testing needed

 

Each customer application user needs thorough testing to be successful in the market. No customers will be willing to use a non-secure application or later. In this digital era, the competition is very high and most likely you will not get a second chance. Here are some reasons why the testing effort required thorough and meticulously planned for taxi booking application:

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Customer Security / Driver Data: applications will include customer and personal data driver (PII). Any breach of security in this area may lead to legal complications for enterprise applications and owners.

Integrated Payment and Wallets: Booking app will have an integrated payment gateway to enable easy payment for the trip. This gateway and payment options need to be tested thoroughly to ensure client money safe.

Easy to Use UI: The application must be designed so that different types of users including the elderly and people who are new to the internet can use the application with ease.

Accuracy of data: The application needs to be tested to ensure the accuracy of the data at some point. This will include customer data, drivers, details of the trip, offers, tariffs, distance calculation, and more. The accuracy of any data that is displayed on the application needs to be verified for its correctness.

Uber App Screenshots

 

What to test the taxi booking application?

 While this list is not exhaustive, it will give you a fair idea about how to get started. Feel free to add points per application and requirements at hand.

From the Customer Perspective

 

Customer Data: Customer Data in the application needs to be tested to make sure it is accurate. It will include personal details, payment details (if they want to save), details of the trip, the favorite pick-up and drop locations, offers available, and many more.

Users and driver registration: Registration for the customer and drivers need to be tested to check the data on the server is getting saved repaired. The users and the driver should be able to add, edit, and delete their details too.

Related and live tracking map: Testing functions related map is essential to any taxi booking application. This includes opening the application in its current location, find a taxi in the vicinity, and live tracking of movement of the cab before and after confirming the booking.

Time Tracking: living movement of the cab must be attributed to the time it takes to reach the destination or the time to reach the customer. These values ​​need to be constantly changed to verify the function works well. It can be tested by simulating a moving vehicle and then calculates the location and time. An important requirement here would be refreshed. This needs to be decided by the business, ideally, should be 1 second or less, so that customers do not see lag. However, based on the system design and operating expenses can decide for 2-5 seconds, too.

O


TP: Most applications will have OTP generation system for user authentication at the time of registration, and even when riding a taxi. OTP needs to be validated against customer data entries that are valid and invalid. Number of retries allowed is another important yet overlooked point. If OTP is reproduced, the system should only receive the latest OTP and none of which previously had to be accepted. Ignore this if it does not apply to your application.

Wallet and transaction history: Most applications will have the option to load money into the wallet using a pre-established payment gateway. wallet needs to be checked for a top-up money supply, balance, transaction history, refunds, and. The same will apply to other payment options such as debit cards, credit cards, UPI, and other options appropriate app.

Trip - distance and time: Details of travel needs to be tested. It will cover the distance between the pick-up and drop location. The way chosen to be the shortest path with the most traffic based on the congestion points in the location. the estimated time of travel and other details of the trip according to business needs.

Journey Modification: Users should be allowed to make changes for the trip. It will include cancellation and change the destination point. In the latter case, the trip distance, time, number, and these should be changed accordingly. Check whether there is a limit on the number of times a user can make changes. If there is a limit as 2 or 3 then need to be tested that the change-of-4 was rejected by the system.

Cab Sharing: Most applications will allow sharing a taxi between people. In this regard, it is important to examine the distance between the points a pick-up joint. These limits should be set by the business. Check with the requirements and then tested to ensure shared pick-up is scheduled within that range.

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And taxi driver details: The customer should be able to see all the details of the driver and previous customer ratings. They also must be able to see the taxi number and the model along with a contact number of the driver. As per the application, the driver may contain images as well.

Encouraging messages and SMS: Each application has its own requirements for SMS notification, email, and push. It will include a notice to confirm the booking, the arrival of the taxi, driver details, OTP, the trip is completed, the amount of debt, the cancellation request, request feedback, and others. Each of these needs to be tested to make sure they are tied to time according to business needs.

Search: One of the most important aspects of the quest map. This will include looking for a taxi at the current location and the location of the user according to their interests. Suggestions for the site after the user starts typing would be good to have feature. the search should show taxis available in the area along with route maps. It must inform the customer of the distance and time to the nearest taxi.

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Offers: Occasionally, the company can come up with deals and discounts for all or specific customers. Offer codes and their validity needs to be tested together with certain requirements for availing the offer. The amount is reduced after availing the offer another test area.

Feedback and Rating System: The application should include feedback and rating systems for both the customer and the driver. They should be able to provide feedback and ratings to each other. these ratings need to be analyzed to improve driver and the services provided.

Customer Support and Escalation: This application will have customer support and escalation mechanisms in place. This could include support via email, call, or chat. Each should be tested together with a different level of escalation.

From the perspective of the driver

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 Driver Data: As of customer data, the application will also contain a data driver, his incentive, the number of trips made, star ratings (if available), payment schedule and other details. This again needs to be tested to ensure the mapping in a database or server is correct and queries used to retrieve the data is as expected.

Visibility trip and Options: The driver must be able to see the search for customers within a certain distance corresponding current location as determined by the business. He should have the option to accept or reject the trip as well. Once accepted the trip had to be hidden for other drivers.

Benefits and history: Most of the drivers will be paid based on the number of trips they had made, and the benefits will increase with an increase in the number of daily or weekly journey is complete. All these details along with payment options and history must be provided for the driver to verify.

Hiding the Customer's Personal Data: The customer data is particularly important phone numbers. This information need not be shared with the driver. To contact the customer should be a hotline number and customer details should be hidden from the driver. 

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