A lot of the companies we end up working with have a
co-owner who is responsible for managing technology. This often works well in
the beginning. When a business expands and adds new employees, this co-owner
usually becomes bombarded with tech help requests instead of focusing on other
aspects of the business. When this happens, it is time to consider hiring an
outsourced help desk provider such as Sapizon.
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A help desk service provider can help keep your business
running and will free the owners of technology headaches. Some of the tasks a
help desk service can complete include:
1. Manage
and respond to all employee tech requests
2. Take care
of all technology inventory and ordering new devices as needed
3. Onboarding
new employees
4. Removing
all access for terminated employees
5. Support
technology for all company offices across the USA
6. Ensuring
all updates are pushed
7. Constantly
looking at security and making sure your customer and business data is secure
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While some companies are perfectly capable of performing
these tasks, it is important to consider the time saved by outsourcing this
work. Additionally, Sapizon can ensure proper oversight of your office
technology.
Some companies consider bringing on a full time Tech Support
Employee, however, that option also has drawbacks including:
1. Lack of
proper oversight from higher skilled tech employees
2. The
necessity to pay a full salary when not required
3. Lack of
support coverage when this employee calls out sick or goes on vacation
4. Putting
“all your eggs in one basket”. If this employee ever leaves or is terminated,
the next person will be ill prepared to take over the network.
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Sapizon will provide all the resources as expected of any
corporate IT Help Desk. Our help desk services include proper oversight for
your network. If you choose to hire Sapizon, your company will also never need
to worry about an employee calling out sick.
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Any responsible help desk service provider will have service
level agreements with each client. A service level agreement is our promise to
you of service to be expected. Most of our clients are guaranteed a 15-minute
remote response time and 2-hour on-site response time for emergency tech
issues. Meaning, if a critical network device is offline, we will begin working
on it immediately.
Our staffing structure also guarantees that nothing will go
unaddressed. We have technicians with different skill-sets meaning we are able
to fix all tech issues. By hiring a single technician, they are often
ill-equipped to handle many tech situations due to lack of experience.
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Our technicians are exposed to a wide variety of
environments. They also have many human resources available when they do run
into problems.
The final benefit of contracting an outsourced help desk
provider is cost savings. As stated earlier, a permanent tech hire will demand
a full time wage and benefits. Since our technicians work with many client
accounts, we are able to offer just the right amount of tech support for each
client account. This benefits our clients with immense cost savings
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